PROFILE Customer Service Professional with 15+ years experience in providing exceptional assistance with swift resolutions while maintaining a productive relationship. · Strong communication and interpersonal skills; actively listen to patrons/subscribers needs. · Exceptional ability to problem-solve while maintaining a calm demeanor · Very organized and detail-oriented with exceptional multitasking capabilities · Easily adaptable to independent or team work environments · Flexibility for day, night, weekend, split shift and holiday work schedules · Knowledge of Administrative POS software including Microsoft Word, Excel, Outlook, Paciolan ticketing system, and Tessitura ticketing system · knowledge of Google tools, survey PROFESSIONAL EXPERIENCE Skymed Two Ontario Inc 2nd Assistant Accountant April 2022-July 2022 -Accounts Payable reconcile invoices -Maintain harmonious relationship with vendors and buyers alike -Address invoice and PO changes -Sync reconciled transactions into accounting software to GL -Wrap Audit files Gilead 5 Productions Inc 2nd Assistant Accountant CASHet Pcard tracking,reconciliations and Posting Gilead 4 Productions Inc 2nd Assistant Accountant 3rd Assistant Accountant CASHet Pcard tracking,reconciliations and Posting CN Pilot Productions Inc 2nd Assistant Accountant PO / Invoice Coding and Entry Sagia Productions Inc - Dodge & Miles S1 3rd Assistant Accountant since August 2019 - December 2019 -CASHet reconciliations & Payments -Gas Card balance reconciliations & Payments -Invoice & PO entry & Payments -PC reconciliations, entry & Payments -Wrap - Security Deposits collection Gilead 3 Productions - Rocket Woman III Trainee Assistant Accountant since March 2019 – August 2019 -Scanning and filing A/P related documents -Assist Payroll organizing residency documents -Organize A/P files -Track PO's -Auditing A/P and General files during Wrap The Canadian Opera Company Ticket Services Supervisor since February 2007 –October 2018 -Ensure Customer service exceeds Subscriber and Members expectations. -Assist in preparing Subscriber orders and seasonal seat allocation for over approximately 15,000+ patrons -Provide Accurate Information and assist patrons according to their needs. -Problem solve Subscriber issues quickly and efficiently keeping rapport with patrons. -Ongoing supervision/CS training front line representatives to maintain returning patrons/subscribers -Count and prepare small bills and change for opening cash floats for the day -Daily briefings for updates on promo offers or ticketing status for shows. -Troubleshoot any CRS issues in such a way patrons will walk away satisfied -Print and correctly file tickets on performance day for Will Call -update Will Call ticket requests as needed -Aide the distribution for the Will Call line while monitoring the radio for any troubleshooting -Reconcile end of day POS reports and Cashouts Casual Four Season Centre for Performing Arts;Usher/Coat Check Dec 2006 –Present -Direct and assist patrons throughout the Venue and to their assigned seats -provide accurate information and recommend how to further enjoy the theatre experience -Securely Check Coats and other personal items. -Accurately log Lost & Found items -lend/rent out hearing aid devices or opera glasses -Scan tickets while welcoming guests at the front door Stop-Motion Animator - Cuppa Coffee Summer 2008 For Rick and Steve the Happiest Gay couple in all the world Season 2 -animate puppets -operate DSLR camera -operate Apple desktop -Ensure set is prepared for shoot -Quota 30 seconds of film per week -review storyboard Personal Wedding coordinator -aide in the step by step wedding planning -Personally supervise the Day of event -Arrange Event decor to the client's specs -provide clear communication between the Venue and Client -Double check event services are provided as per contract Delta Meadowvale Resort & Conference Centre Accounts Receivable Administrator February 2002-February 2005 -Create billing, Collections of balances due -assist guests with inquiries efficiently and with accuracy -Credit Checking & reference referrals -complete balance sheets for month end reports Club Meadowvale; Administrative Assistant September 2001-February 2002 -Assist Administration Manager organizing and maintaining memberships. -Follow up on member concerns, membership status, outstanding payments -set up or cancel monthly membership payments via void cheque or credit card -maintain filing system of membership hard copies and electronically Other Skills -Certified Personal Support Worker -Speaks Basic Cantonese and Basic French -Animator -Wire jewellery maker -computer lessons for the elderly -Upcycle Leather goods maker -Sound coordinator for community drag show -sales/deals social media handler -Upcycle,reuse advocate -doterra essential oils agent -house/pet sitter TRAINING -DGC Member -Accounting Fundamentals -EP Smart Accounting -Payroll Assistant 101 EDUCATION Continued Education Conestoga College 2021-2022 -PSW certified Max the Mutt Animation School 2006-2008 -Classic life drawing -2D animation basics -story writing 101 -storyboarding basics -colour study -Composition 101