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Welcome to your guide for accessing the HAVEN Helpline.

The HAVEN Helpline – or Harassment, Anti-racism and Violence Emergency Network  – provides direct 24/7 access to incident reporting and counselling services for ACTRA and DGC members for incidents of harassment, violence, discrimination and racism. All calls to HAVEN are on a fully confidential basis within the limits of the law.

The HAVEN Helpline can be accessed by phone. The specially trained staff at HAVEN are available to refer members to counseling services and take incident reports to be kept on file with our provider Morneau-Shepell or be forward to Guild staff at the member’s request. It is always up to the individual member to choose whether they wish to notify their Guild or union, or move forward with a complaint to their employer.

Fully Confidential
All calls to HAVEN are fully confidential within the limits of the law including both reporting and counselling. Reports will only be shared with DGC or ACTRA personnel at the request of the member.

Trauma-informed
All staff handling incoming calls to HAVEN are specially trained with knowledge of our industry and equipped to take harassment incident reports. All agents hold at least a Master’s-level degree & five years experience in their respective specialties and can refer members to counselling services.

Direct 24/7 Access
HAVEN connects you directly to Morneau-Shepell’s Care Access Centres – bypassing the general helpdesk offered as part of their Members Assistance Plan and ensuring all calls are handled by trained specialists. 

How to get started

The HAVEN Helpline can be accessed by phone. App and webchat are currently unavailable due to technical issues.

Call
1-855-201-7823 

App or Web Chat

App and web chat are currently down due to technical issues.

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